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The shelf life for our cookies and sandwich cookies is 5 days and should be refrigerated upon arrival to maintain freshness. All of our cookies can be frozen for up to six months

If you are not able to enjoy your order from The Cookie Factory right away, they can be stored and frozen to be enjoyed later.

Cookies: Store unopened packages in the refrigerator. Once opened, cookies should be stored in sealed plastic bags or air tight containers to maintain their crispness. Cookies can be frozen for up to 3 months. To freeze, place the cookies in a freezer bag. Thaw for one hour before serving.

For nutritional information on any of our products, please contact our stores at: 518-268-1060 or 518-280-7644.

The Cookie Factory is not an allergen-free environment, so many of our products contain or may come into contact with common food allergens, including eggs, milk, wheat, soy, peanuts and/or tree nuts. Although not all of our products contain food allergens, all of our products are baked or prepared in an environment where eggs, milk, wheat, soy, peanuts and/or tree nuts are present. Due to the presence of such food allergens at all of our locations, we do not recommend consuming any of our products if you are allergic to such food allergens.

While we do offer gluten-free selections, not all of our products are gluten-free. If you have a gluten intolerance, please call 518-268-1060 or 518-280-7644 to confirm whether a product contains gluten or not.

Our products are certified Kosher.


While we offer USPS and DHL as shipping options, UPS is preferred.

No, we do not ship to PO boxes.

We currently only ship orders within the continental U.S.

Confirmation is sent via email once the package leaves our warehouse.

Yes, you may select Saturday delivery for an additional fee.

Customer Service Questions

Yes, our products are carried by many retail stores across the country. For a list of stores in your area, click on the Store Locator at the top of the page. If you’d like to visit one of our own bakeries, click Our Stores at the top of the page.

We currently do not offer refunds.

While we do not offer refunds, we do believe in 100% customer satisfaction and will work with you to ensure that you are happy with your purchase. If your order arrives damaged, or if you are dissatisfied for any reason, please contact 518-268-1060 or 518-280-7644.

To place a custom order, please contact us here.

Gift Cards

Your Gift Card is not redeemable for cash.

Your Gift Card can be used to purchase online and in person.

Gift cards will expire within 2 years.

We do not charge any fees for inactivity/processing.

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